UX DESIGNER
10+ years of experience, successfully leading and executing mobile, web/interactive applications through a user-centered design process by constructing screen flows, prototypes, and wireframes. Working with internal and external stakeholders to research, build, improve and develop the user experience. Specific areas of expertise include: user experience and user interface design, creative leadership, and visual design. I have had the honor of working in large corporations, where I had the ability to build products from the ground up.
SKILLS
Generative AI, Project management, Analyzing user data, Design system, Design thinking, User research, Ideation, Interaction design, Customer journey mapping, Affinity diagramming, Persona development, User interviews, Information architecture, Sketching / wireframing, Visual design, Interactive prototyping, Usability testing.
Typography, Color Theory
JIRA, Confluence
EXPERTISE
Adobe Creative Suite
Figma, FigJam, Mural, Miro, Lucid Chart
Sketch, Keynotes, Adobe XD, After Effects, InVision
Microsoft office, Microsoft visio
Web accessibility (WCAG)
Web content management
Prototyping: Axure, InVision, Zeplin
HTML, CSS
Senior Product Designer
Intuit, Mountain View, CA September 2021 – Present
• Orchestrated the digital launch of Intuit Academy, a new platform offering tax, bookkeeping, and specialized courses, facilitating learning and qualification for Intuit roles.
• Directed product design across all phases, including user research, stakeholder interviews, interaction design, rapid prototyping, and user testing.
• Established a comprehensive design system.
• Developed dashboards and launchpads for internal experts, streamlining their workflow and access to essential tools.
• Customized email templates for newsletters and marketing initiatives, ensuring consistent branding and effective communication with users.
Tools: Figma, FigJam, Lucid chart, WCAG and Adobe Creative Suite
Senior UX Designer
PG&E (Pacific Gas and Electric Company), Walnut Creek, CA February 2020 – August 2021
•Designed the Public Safety Power Shutoff (PSPS) application to optimize power shutoff times and notify customers about current outages, showcasing expertise in data visualization and the ability to prioritize tasks effectively.
• Redesigned the PG&E Foundry platform for internal users, emphasizing PSPS events visibility, outage location mapping, and field technician tracking, showcasing proficiency in digital design.
• Enhanced user satisfaction by 72% through quicker power shutoff times and translating business requirements into engaging interactive solutions.
• Developed PSPS Events workflows, conducted rapid prototypes, and facilitated usability testing, managing multiple projects simultaneously.
• Designed a dashboard with an interactive map for intuitive data presentation, highlighting organizational skills and attention to detail.
• Collaborated effectively with PMs, stakeholders, and multidisciplinary teams.
Tools: Sketch, InVision, Zeplin and Adobe Creative Suite
Senior UI/UX Designer
Lawrence Livermore National Laboratory, Livermore, CA May 2019 – September 2019
•Designed and prototyped a confidential Supply Chain and Procurement platform, showcasing proficiency in web design, digital design, and front-end development. Developed interactive and responsive prototypes.
• Conducted comprehensive research, including information gathering from focus groups, one-on-one interviews, user personas, user flows, mockups, and user testing, demonstrating strong organizational skills.
• Implemented scalable new modules within the application, prioritizing usability and user journey enhancement.
• The new process reduced the task completion time by 64%.
• Created UX guidelines, VD guidelines, and streamlined processes.
Tools: Adobe XD, Adobe Creative Suite, Bootstrap
Freelancer UI/UX Designer
Aprisma Systems, San Jose, CA March 2017 – April 2019
•Conceptualized, designed, and delivered effective design solutions to address user needs and overcome business challenges for Aprisma Systems' clients.
• Effectively communicated design concepts and deliverables to business partners through presentations
UX Designer
Cognizant Technology Solutions November 2016 – March 2017
Client – Anthem Blue Cross, Thousand Oaks, CA
• Redesigned the dashboard for agents to give quote for small groups.
• Performed brainstorming, sketching, and created high-fidelity screens.
• Identified the existing gaps and re-categorized the new information architecture.
Tools: Microsoft Visio, Axure
UX Designer
Cognizant Technology Solutions August 2016 – October 2016
Client - PayPal, San Jose, CA
• Evaluated existing designs against recognized mobile design patterns and propose improvements. Bringing consistency in patterns, styling, and content.
• Lead daily meetings with managers, content strategists, copywriters, designers.
Tools: Sketch, InVision
UX Designer
Cognizant Technology Solutions April 2016 – June 2016
Client - Apple Sunnyvale, CA
• Designing for the enterprise application. Consolidated and created a unified integration platform with Data Services, Web Services, and Messaging services.
• Created wireframes for storing and retrieving business data.
• Presentation of high-fidelity screens to engineers and stakeholders.
Tools: Keynotes
UX Designer
Cognizant Technology Solutions February 2014 – April 2016
Client - CSAA Insurance, Walnut Creek, CA
• Led the end-to-end design process for home insurance, tailored to 18 states individual needs.
• Utilized an agile approach involving clients in iteration planning, review sessions, and feature building.
• Created interactive wireframes, annotations, storyboards, user flows, site maps, and prototypes to effectively communicate concepts to stakeholders.
• Conducted usability testing with users and collaborated closely with business analysts, managers, content strategists, and stakeholders to define features and developers to implement interaction.
• Performed ideation, sketching and wireframes for the mobile app.
Tools: Microsoft Visio, Axure, Adobe InDesign
Visual Designer
NetApp, Sunnyvale, CA October 2012 – April 2013
•Executed all design stages from concept to final, translating wireframes into successful visual designs.
• Created pixel-perfect mockups, icons, and specifications for various projects. Had communication with cross-functional teams, developers, PMs, and directors.
Tools: Adobe Creative Cloud
Visual Designer
eBay, San Jose, CA October 2011 – February 2012
•Produced top-tier visual assets, including banners, icons, and animations for diverse applications, maintaining consistency, clarity, and elegance.
• Created pixel-perfect mockups, icons, and specifications for multiple projects.
• Communicated with cross-functional teams, developers, PMs and directors.
Tools: Adobe Creative Cloud
Visual & Graphic Designer
OpenTech Media, Cupertino, CA June 2007 – October 2011